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Top > The GoodHumans FAQ > Ordering > Why is my credit card being rejected due to an address mismatch?

Why is my credit card being rejected due to an address mismatch?



GoodHumans uses an AVS (address verification system) check to prevent fraud. This system checks the billing address enterred into our website with the address on file with the credit card issuer for the card that was enterred. Usually, but not always, the AVS address on file with your credit card company is the same address that your credit card statement is mailed to. Unfortunately, these addresses can be different. Usually, this happens after a recent move. If you are positive that you are enterring your correct billing address into our system, and our system is still rejecting your card and displaying an Address Mismatch error, it is likely that the address on file for AVS purposes with your financial institution is not correct. In these cases, you should call your financial institution and ask them what address they have on file for AVS verification.


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