Top > The GoodHumans FAQ > Returns > What is your return policy?

What is your return policy?

You can return items that don't fit or that you don't like for some other reason. This should be done within 30 days of when you receive the order, and the items should be in new condition.

If the item is defective, then we will pay to ship the item back to us. Otherwise, you'll pay for this charge. It usually costs less than $4.00 to ship things.

In both cases, we'll refund the total of your original purchase. This refund will including shipping charges if all items from your order are returned. Note: (Express mail, FedEx standard, & international shipping charges are excluded from this policy. Express & international shipping charges are not refunded)

Once we receive the returned items, we will refund the money to your credit card. Refunds will appear as a negative charge on your credit card bill, and they should appear on the next credit card statement you receive from the credit card company. For check orders and orders placed through amazon.com, we will send you a check for the amount of your refund.

To return or exchange items, please send the merchandise through the US mail to:

Attention: < your order number >
GoodHumans
343 Soquel Ave. PMB #327
Santa Cruz, CA 95062

If you'd like to exchange your order for something else, please include a note in the package with the returned items letting us know what item(s) you would like in exchange. If the cost of these items is more than the items being returned, the additional charge will be billed to your credit card. If the cost of the desired items is less than the items being returned, than the difference will be refunded to your credit card.

Returns and exchanges may take up to 2 weeks to process after we receive the returned merchandise.